FAQ

What is ChatRussianBrides.com?

ChatRussianBrides.com belongs to the largest international dating affiliate network powered by Anastasia International (AnastasiaDate.com). ChatRussianBrides.com is the fastest and most efficient way to correspond with potential female partners throughout Russia and the CIS. The network’s email server is linked to more than 1000 agencies with over 15,000 Russian and Ukrainian ladies registered. Your message is sent to a local agency, translated into Russian free of charge, and sent directly to the lady, who is able to respond at her convenience. Her messages are translated into English and sent directly to your mailbox on your site. With Anastasia Network you can also communicate by phone and video chat to any of the ChatRussianBrides.com ladies. You won’t have to wait long to find out if your lady is interested. No lost mail, no translation costs. Just fast and easy connections with the ladies you wish to meet.

What makes ChatRussianBrides.com and Anastasia Network different to other Introduction Agencies?

Anastasia is a joint Russian-American company that has been in operation since 1994. Anastasia prides itself both on experience and keeping its profiles up to date, ensuring that you deal with only the latest profiles, photos and videos.

Can I use ChatRussianBrides.com to send and receive emails without having my own profile?

No. To communicate with ChatRussianBrides.com ladies you must be a member.

Where do I send and receive my emails?

To send and receive letters is possible with your mailbox.

How does incoming e-mail work?

When a message arrives in your mailbox, an alert notice is automatically sent to your personal email address. When you check your inbox you will see all messages sent to you. Each email will be accompanied by the sender’s photo and basic profile information. You can then choose whether or not to open each message. You are not charged for those you do not open.

Can I send photos in my message?

Yes. The system allows photo attachment.

Are my emails translated for the recipient?
All emails you send in English are translated into Russian and vice versa; all replies in Russian are translated into English.

 

What is the privacy policy in regard to all messages?

The agency translators are never aware of your identity and in most cases will not know the identity of the recipient. Furthermore, our translators are professionals accustomed to communications of an intimate nature.

Do I have to read all my messages?

No, you are under no obligation to read or reply to every lady that writes to you, as they all understand that the men using our service are not required to reply to everyone.

What is a credit?

A Credit is a standard unit of purchase at Anastasia Network that allows you to communicate with the ladies registered in the Network.

Why must I purchase credits?

In order to contact ChatRussianBrides.com ladies, view their videos and send them photos you need credits. Registration is free but payment in the form of credits is required for your correspondence. For each message you open or send, you pay 10 credits. Purchased credits are displayed on your account.

How do I purchase credits?

Login to your account page and click on “Purchase Credits” on the lower left-hand side. Fill out the order form, choose your method of payment; Credit Card or PayPal. Then follow the onscreen instructions to complete your transaction.

What is your scale of fees?

10 Email Correspondence Credits are deducted from your account for every email you open or send, or each time you view a new video.

Credits Cost:

  • 20 Credits $15.99
  • 40 Credits $30.00
  • 80 Credits $56.00
  • 160 Credits $96.00
  • 320 Credits $185.00
  • 500 Credits $249.00
  • 1000 Credits $399.00
What services do you offer on your site?

Email Correspondence, Phone Translation, Phone Reservation, Instant Call, Flower Delivery, Video Chat and Romance Tours.

Which credit cards is accepted?

We accept Visa, American Express, Master Card, and Discover.

How safe is it to pay by credit card?

Very safe. We use the highest rated secure connection. The billing information that you enter on our website is not saved as we use HTTPS servers. This is indicated on the page where you enter your billing information; the address field in the browser window. Once you confirm a purchase, the address changes from http to https, which means that your information cannot be saved or copied even with cookies enabled.

How can I check my account balance?

Simply login and see your account balance on your Homepage. There you will be able to see how many credits you have, a link that will send you the page if you need to buy more, how many emails you’ve sent and received, and your email status.

Is it safe to post my pictures and basic information on my Profile?

Profiles are perfectly safe. Privacy/Safety features include:

  1. Your Last Name, Address, Etc. are NOT included in the listing.
  2. Only Registered Agencies can access Gentlemen’s Listings. They are NOT available to the general public. This means that Russian Women will view the listings while they are physically in a registered agency’s office. There is NO CHANCE that your listing will be seen by friends/neighbors/colleagues.
  3. Your email messages are located on our secure server. ChatRussianBrides.com has a strict confidentiality policy.
How do I edit my profile?

Click on my profile under account on the left hand side of your home page. Please note you must be logged in to make corrections to your homepage.

How do I change my email address?

Once you are logged in go to your home page. On the left hand side under account you will see user info. Click user info. There you will be able to edit any personal information including your email address.

I have met my soul mate on ChatRussianBrides.com! How do I close my account?

Congratulations! ChatRussianBrides.com wishes you a long and happy life together! To close you account contact Customer Service.

How can I tell ChatRussianBrides.comon our success story?

We encourage you to keep coming back and sending us your Love Story. You can do this by contacting Customer Support.